---
title: Add an authorized user
description: As a consumer, add new authorized users to control the access to catalog items that are entitled to you by your provider.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-exchange/service-bridge-v2-create-auth-user.html
release: australia
product: Service Exchange
classification: service-exchange
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure for consumers, Service Exchange for Consumers, Service Exchange]
---

# Add an authorized user

As a consumer, add new authorized users to control the access to catalog items that are entitled to you by your provider.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Service Exchange Consumer** > **Provider Connections**.

2.  On the Provider Connections page, click the **Number** link to open a Provider Connection record.

3.  Select the **Catalog Personas** related tab and check if you have any entitled personas from your provider.

4.  On the **Authorized Users** related tab, click **New**.

5.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Consumer user|Name of the user. You can select the name from the user's list.|
    |Provider connection|Name of the service provider. This field is auto-filled.|
    |Persona|Persona\(s\) that you want to add to the user.|

6.  Right click the form header and click **Save**.

7.  Click **Activate**.


## Result

The authorized user record syncs to the provider's ServiceNow instance for approval. After it is approved and activated, the user can see the remote record producers with their assigned personas.