---
title: Service Management
description: Service Management \(SM\) refers to the ServiceNow service management applications you install, such as Facilities Service Management. Each of these applications allow you to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/service-management-for-the-enterprise/c\_ServiceManagement.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
---

# Service Management

Service Management \(SM\) refers to the ServiceNow service management applications you install, such as Facilities Service Management. Each of these applications allow you to manage business functions that require a request-type workflow where requests are approved, qualified, assigned, and completed.

-   **[Activate Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-management-for-the-enterprise/t_ActivateServiceManagement.md)**  
The Service Management Core plugin is activated automatically when you activate any service management application.
-   **[Service management states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-management-for-the-enterprise/c_ServiceManagementStates.md)**  
From creation until closure, SM application requests for work \(for example, work orders and facilities requests\), and their respective tasks follow a life cycle tracked by the **State** field in Field Service Management and Facilities Service Management.
-   **[Service Management Core installation reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-management-for-the-enterprise/r_ServMgmtCoreInstallRef.md)**  
Service Management Core includes several feature plugins. Each of these plugins installs several types of components in support of the service management process.
-   **[Planned Maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-management-for-the-enterprise/planned-maintenance-family/c_SMPlanMaint.md)**  
The Planned Maintenance application is not a Service Management application, but it works with Service Management applications to help organizations manage regular preventive maintenance of assets.
-   **[Request Management in a Service Management application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/service-management-for-the-enterprise/rm-sm-application.md)**  
Agents regularly access request records as they resolve requests and correspond with the submitters. They can also access built-in reports to see information like the number of active or unassigned requests for an SM application.