---
title: Activate response templates
description: You can activate response templates \(formerly known as templated snippets\) \[com.sn\_templated\_snip\] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/activate-templated-snippets.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Response templates, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Activate response templates

You can activate response templates \(formerly known as templated snippets\) \[com.sn\_templated\_snip\] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

**Note:** If you are using Agent Chat, the Agent Chat \(com.glide.interaction.awa\) plugin automatically activates response templates.

## About this task

Response templates activate these related plugins if they are not already active.

<table id="table_b1h_mld_dbb"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Scoped Application Restricted Caller Access\[com.glide.scope.access.restricted\_caller\]

</td><td>

Allows scoped applications to restrict access to public tables and script includes.

</td></tr></tbody>
</table>## Procedure

1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2.  Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).


-   **[Components installed with response templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/components-installed-with-response-templates.md)**  
Several types of components are installed with activation of the Templated Responses \(com.sn\_templated\_snip\) plugin, including tables and user roles.

**Parent Topic:**[Response templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/response-templates-templated-snippets.md)

**Related topics**  


[List of plugins \(Madrid\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)