---
title: Assessments and Surveys
description: The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/assessments-surveys-landing-page.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Assessments and Surveys

The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.

\[Omitted video\] Description: Overview of assessments, surveys, and quizzes

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "icon-explore.png"\] Alt text: Explore Learn about Assessments and Surveys concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/assessments-and-surveys.md)

</td><td>

 

</td></tr><tr><td>

[Use surveys \[Omitted image "request.png"\] Alt text: Use surveys Learn how you can use surveys.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/using-surveys.md)

</td><td>

[Surveys reference \[Omitted image "icon-reference.png"\] Alt text: Surveys reference Get details about surveys, such as fields and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/survey-reference.md)

</td></tr><tr><td>

[Use assessments \[Omitted image "request.png"\] Alt text: Use surveys Learn how you can use assessments.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/using-assessments.md)

</td><td>

[Assessments reference \[Omitted image "icon-reference.png"\] Alt text: Surveys reference Get details about assessments, such as fields and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/assessment-reference.md)

</td></tr><tr><td>

[Use quizzes \[Omitted image "request.png"\] Alt text: Use surveys Learn how you can use assessments.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/using-quizzes.md)

</td><td>

[Quizzes reference \[Omitted image "icon-reference.png"\] Alt text: Surveys reference Get details about quizzes, such as fields and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/quizzes-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask or answer questions in the IT Service Management forum](https://community.servicenow.com/community/it-service-management)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

-   **[Exploring Assessments and Surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/assessments-and-surveys.md)**  
The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system. Create questionnaires that you can assign to one or more users to assess their knowledge of any subject.
-   **[Surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_SurveyManagementLandingPage.md)**  
With Surveys, you can create, send, and collect responses for basic surveys. If Service Portal is installed, users can access and complete the assigned surveys through the **My Assessments** and **Survey** widget within the portal.
-   **[Assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_Assessments.md)**  
Use assessments to evaluate, score, and rank records from any table in the system.
-   **[Installed with Assessments and Surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_InstalledWithAssessments.md)**  
Several types of components are installed with the activation of Assessments and Surveys.
-   **[Quick start tests for Assessments and Surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/quick-start-tests-survey.md)**  
Validate that Assessments and Surveys still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
-   **[Quizzes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_Quizzes.md)**  
Quizzes are questionnaires that you can assign to one or more users to assess their knowledge of any subject. The quiz functionality is built on the assessment engine and provides many of the same features as assessments and surveys.

**Parent Topic:**[Exploring Service Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_ServiceAdministration.md)