---
title: Survey questions
description: Survey questions appear on survey questionnaires for the associated survey definition.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/c\_SurveyQuestion.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 3
breadcrumb: [Survey administration, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Survey questions

Survey questions appear on survey questionnaires for the associated survey definition.

The survey creator generates questions and answer options automatically. However, it provides only the basic configuration options for questions, such as the question text and the data type. You may want to create additional questions or set advanced configuration options for the questions, including making a question appear conditionally or making a question mandatory. You can also use question templates to define reusable sets of answer options.

Survey questions are available from **Survey** > **Questions**. The list displays information about each question, including the associated survey definition listed in the **Type** column, and the data type. Survey administrators can modify these questions.

-   **[Create or modify survey questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_CreateOrModifySurveyQuestions.md)**  
You can create and administer survey questions.
-   **[Survey question data types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_SurveyQuestionDataTypes.md)**  
You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.
-   **[Survey question template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_SurveyQuestionTemplate.md)**  
Question templates define reusable sets of answer options for survey questions.
-   **[Add a metric category and metric in the question bank for surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/add-questionbank-for-survey.md)**  
Reuse the question categories \(metric categories\) and questions \(metrics\) added in the question bank for surveys. You can add metric categories or metrics from the question bank to a survey, or from the survey to a question bank.
-   **[Create or modify answer options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_CreateOrModifyAnswerOptions.md)**  
You must create answer options, called metric definitions, for survey questions that have **Data type** set to **Choice** or **Likert Scale**.
-   **[Change the order of survey questions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_ChangeTheOrderOfSurveyQuestions.md)**  
You can easily reorder survey questions at the category level or the question level.

**Parent Topic:**[Survey administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/r_SurveyAdminTasks.md)

**Related topics**  


[View survey reports]()

[Survey designer]()

[View a survey instance]()

[Survey users and groups]()

[Copy a survey]()

[Publish a survey]()

[Customize the appearance of a survey]()

[Survey definitions]()

[Create a survey designer template question]()

[Survey trigger conditions]()

[Survey distribution]()

[Outlook Actionable Messages]()

[Sentiment analysis for surveys]()

[Surveys in Service Portal and the Now Mobile app]()

[Surveys in ITSM Virtual Agent]()

[Legacy survey migration]()