---
title: ServiceNow Voice reference
description: Reference topics provide additional information about components installed with ServiceNow Voice.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/ccc-reference.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [ServiceNow Voice, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# ServiceNow Voice reference

Reference topics provide additional information about components installed with ServiceNow Voice.

-   **[Components installed with ServiceNow Voice Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/instld-with-cloud-call-center.md)**  
Several types of components are installed with activation of the ServiceNow Voice Core application \(sn\_cti\_core\), including user roles, plugins, and operation handlers.
-   **[Components installed with Amazon Connect Integration with ServiceNow Voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/instld-with-amazn-cnct-integ.md)**  
Several types of components are installed with installation of the Amazon Connect Integration with Voice application \(sn\_cti\_amzn\_cct\), including user roles, plugins, and operation handlers.
-   **[Components installed with ServiceNow Voice for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/instld-with-cloud-call-center-itsm.md)**  
Several contact flows and operation handlers are installed with activation of the ServiceNow Voice for ITSM application \(sn\_cti\_itsm\_cnt\).
-   **[Components installed with ServiceNow Voice for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/instld-with-ccc-csm.md)**  
Several contact flows and operation handlers are installed with Cloud Call Center for CSM application \(sn\_cti\_csm\_cnt\).
-   **[Components installed with ServiceNow Voice for HR Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/instld-with-hr-agent.md)**  
Several contact flows and operation handlers are installed with ServiceNow Voice for HR Agent Workspace.

**Parent Topic:**[ServiceNow Voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/cloud-call-center-overview.md)