---
title: Check Knowledge Center insights
description: Learn how to access detailed views for gaps, duplicates, or article optimization from the Insights section in the Knowledge Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/check-gaps-duplicates-optimization.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Knowledge Center, Knowledge Center, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Check Knowledge Center insights

Learn how to access detailed views for gaps, duplicates, or article optimization from the Insights section in the Knowledge Center.

## Before you begin

Role required: admin

## About this task

Knowledge Center Insights provide visibility into the health of your knowledge base. Without actionable insights, teams may overlook issues that impact content quality. Insights highlight optimization needs, duplicates, and gaps, enabling informed decisions and proactive maintenance.

The Insights section provides quick links to key actions such as managing gaps, duplicates, and article optimization. Selecting these links takes you to the respective detailed view for further actions.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Knowledge center**.

    You can also access Knowledge center through **Workspaces** > **Knowledge center**

2.  In the **Insights** section, under **Top knowledge actions** select the action item you want to manage:

    -   Select **Article Optimization** to open the optimization window to edit, view, retire, or delete articles.
    -   Select **Incident Gap** to open the knowledge gaps window to review or resolve gaps.
    -   Select **Duplicates** to open the duplicate articles window to manage duplicate content.

        **Note:** The number of items displayed under Knowledge Actions depends on the categories that you have access to. If you have access to all three categories \(Duplicates, Gaps, and Article Optimization\), six actions appear, with two actions from each category. When access is limited to any two categories, six actions are still shown, but three actions come from each category. If you have access to only one category, all six actions are displayed from that single category. This approach helps in consistency in the total number of actions while adapting to your permissions.

3.  Select the item to navigate to its detailed view.


## Result

You’re redirected to the relevant detailed view for managing the selected case.

**Related topics**  


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[Configure and activate the identify duplicate articles skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/Now-Assist-configuring-identify-duplicate-article-skill.md)