--- title: Configuration Management Database \(CMDB\) description: Use the ServiceNow Configuration Management Database \(CMDB\) application to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items \(CIs\) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/configuration-management-database-cmdb/c\_ITILConfigurationManagement.html release: australia product: Configuration Management Database \(CMDB\) classification: configuration-management-database-cmdb topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 4 breadcrumb: [Configuration Management, Extend ServiceNow AI Platform capabilities] --- # Configuration Management Database \(CMDB\) Use the ServiceNow® Configuration Management Database \(CMDB\) application to build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB as configuration items \(CIs\) which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation. Use core features such as CMDB Health, CMDB Identification and Reconciliation, and CMDB Data Manager to monitor and detect health issues, reconcile data integrity issues, and manage data life cycle. **Note:** CMDB modules, features, and wizards are not supported on mobile devices. You cannot use a mobile device to access the CI Class Manager, Query Builder, or Duplicate CI Remediator or to access or configure CMDB features such as Identification and Reconciliation, CMDB Health, CMDB Data Manager, baseline CMDB, and proposed changes. ## Get started ## Troubleshoot and get help - [White Paper: ServiceNow CMDB - Unlocking the Power of Configuration Management](https://www.servicenow.com/community/servicenow-ai-platform-forum/white-paper-servicenow-cmdb-unlocking-the-power-of-configuration/m-p/3037771) - [Whitepaper: CMDB Design Guidance](http://www.servicenow.com/content/dam/servicenow/documents/whitepapers/wp-cmdb-design-guidance.pdf) - [CMDB 101 - What is a configuration management database and why do you need one?](https://community.servicenow.com/community?id=community_blog&sys_id=e913125fdbd9d7404837f3231f9619de) \(ServiceNow® Community post\) - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)