---
title: CMDB success advisor
description: The ServiceNow CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management \(SAM\), by improving Configuration Management Database \(CMDB\) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa.html
release: australia
product: Configuration Management Database \(CMDB\)
classification: configuration-management-database-cmdb
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# CMDB success advisor

The ServiceNow® CMDB success advisor is a scoped application that drives business outcomes for targeted business products, including Data Foundations, Hardware Asset Management, and Software Asset Management \(SAM\), by improving Configuration Management Database \(CMDB\) data quality. Use a specialized advisor to resolve data quality issues through guided remediation and identify which data integrations are keeping your CMDB accurate and complete.

## Get started

<table id="table_ond_xs3_ybc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about the benefits of CMDB success advisor.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa-explore.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa-configuring.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-strategic.svg"\] Alt text:Target business outcomes.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa-outcomes.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about installed components.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-sa-reference.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask questions and explore other resources for CMDB success advisor in the ServiceNow Community](https://www.servicenow.com/community/data-foundations/ct-p/data-foundations)
-   [Asset and CI mapping guideline](https://downloads.docs.servicenow.com/resource/enus/infocard/predefined-asset-ci-state.pdf)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)