---
title: Set priority for an operational state
description: CI Lifecycle Management allows multiple operators or automations to simultaneously set different operational states for a CI. A CI can have only a single operational state, so in this case, the cumulative operational state of the CI is set to the one with the highest priority. It is recommended that you specify a priority for each operational state that you define so that a cumulative state can be correctly calculated.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/configuration-management-database-cmdb/set-priority-operational-state.html
release: australia
product: Configuration Management Database \(CMDB\)
classification: configuration-management-database-cmdb
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [CMDB CI Lifecycle Management \(legacy\), Configuration Management Database \(CMDB\), Configuration Management, Extend ServiceNow AI Platform capabilities]
---

# Set priority for an operational state

CI Lifecycle Management allows multiple operators or automations to simultaneously set different operational states for a CI. A CI can have only a single operational state, so in this case, the cumulative operational state of the CI is set to the one with the highest priority. It is recommended that you specify a priority for each operational state that you define so that a cumulative state can be correctly calculated.

## Before you begin

Role required: none

## About this task

## Procedure

1.  Navigate to **All** > **Configuration** > **CI Lifecycle Management** > **Operational State Priority**.

2.  On the **Operational State Priority** page, click the operational state for which you want to set or update priority.

3.  Enter a **Priority** and click **Update**.

    Smaller numbers represent higher priority.


**Parent Topic:**[CMDB CI Lifecycle Management \(legacy\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configuration-management-database-cmdb/cmdb-ci-lifecycle-mgmt.md)