---
title: Connect
description: ServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/connect/c\_Connect.html
release: australia
product: Connect
classification: connect
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Connect

ServiceNow® Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.

Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work.

Connect contains the following features:

-   Connect Chat: Enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
-   Connect Support: Enables support agents to provide real-time assistance to end users, using queues. Requires the Connect Support plugin.

Core UI is required to use Connect.

**Important:** Connect is not supported in Next Experience. If you turn on Next Experience, Connect functionality will no longer work. See [Next Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-landing-page.md).

**Note:** Connect does not replace legacy chat but offers some of the same functionality. Do not use these features concurrently

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**Explore**

 -   [Upgrade to New York](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/upgrade.md)
-   [Connect interface](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/c_connect-interface.md)
-   [Connect Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/c_Collaboration.md)
-   [Connect Support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/c_ConnectSupport.md)

</td><td>

**Set up**

 -   [Activate Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/t_ActivateConnect.md)
-   [Activate Connect Support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/t_ActivateConnectSupport.md)
-   [Supported browsers for Connect Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/r_SupportedBrowsersForConnect.md)

</td><td>

**Administer**

 -   [Properties for Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/r_PropertiesForConnect.md)
-   [Connect actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/t_AdministerConnectActions.md)
-   [Configure the fields on a record card in Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/configure-card-fields-connect.md)
-   [Properties for Connect Support](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/r_PropertiesForConnectSupport.md)

</td></tr><tr><td>

**Use**

 -   [Start a direct or group conversation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/t_StartAConversation.md)
-   [Follow a record in Connect](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/connect/t_StartARecordConversation.md)
-   


</td><td>

**Develop**

 -   [Developer training](https://developer.servicenow.com/app.do#!/training/landing)
-   [Developer documentation](https://developer.servicenow.com/app.do#!/documentation)

</td><td>

**Troubleshoot and get help**

 -   [Ask or answer questions in the Connect community](https://community.servicenow.com/community)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)

</td></tr></tbody>
</table>