---
title: Start a direct or group conversation
description: You can start a conversation with one or more users in Connect Chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/connect/t\_StartAConversation.html
release: australia
product: Connect
classification: connect
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Connect Chat use, Connect Chat, Connect, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Start a direct or group conversation

You can start a conversation with one or more users in Connect Chat.

## Before you begin

**Important:**

Core UI is required to use Connect Chat. Connect Chat is not supported in Next Experience. If you turn on Next Experience, Connect Chat will no longer work. See [Next Experience UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-landing-page.md) for more information.

Role required: none

## About this task

A conversation between two users is called a direct conversation. A conversation between three or more users is called a group conversation.

## Procedure

1.  In the chat view of the Connect sidebar, click the plus icon \(**+**\) by the filter.

    A Connect mini window appears.

2.  In the **To** field, enter the name of the user you want to chat with.

    Suggestions appear as you type.

3.  Enter additional names to create a group conversation.

    You can add or remove group conversation members later. You cannot add members to a direct conversation after you create it.

4.  Press the Enter key to shift focus to the message field.

5.  Send a message to create the conversation.

    The conversation is added to the Connect sidebar for quick access.