---
title: Explore ServiceNow Otto in Document Management
description: ServiceNow Otto in Document Management uses generative AI to extract key insights from documents through seamless conversational interactions, reducing manual effort while improving accuracy and consistency.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/explore-now-assist-in-document-management.html
release: australia
topic_type: concept
last_updated: "2026-08-20"
reading_time_minutes: 1
keywords: [explore]
breadcrumb: [ServiceNow Otto in Document Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Explore ServiceNow Otto in Document Management

ServiceNow Otto in Document Management uses generative AI to extract key insights from documents through seamless conversational interactions, reducing manual effort while improving accuracy and consistency.

## ServiceNow Otto in Document Management overview

After you activate and configure, ServiceNow Otto in Document Management uses generative AI to generate key insights from the document through conversational interactions.

## ServiceNow Otto in Document Management users

|User|Description|
|----|-----------|
|Admin|The sn\_nowassist\_admin.nsa\_admin can configure the skills for ServiceNow Otto in Document Management|

## ServiceNow Otto in Document Management benefits

<table id="table_amf_g24_3hc"><thead><tr><th>

Benefit

</th><th>

Feature

</th></tr></thead><tbody><tr><td>

Generate instant summaries and key document insights

</td><td>

[Generate a document summary by using ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/generate-document-summary-now-assist.md)

</td></tr><tr><td>

Extract key document insights through conversational interactions using generative AI

</td><td>

[Generate summary and ask questions using ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/ask-questions-faqs-now-assist.md)

</td></tr><tr><td>

Redact sensitive information from documents

</td><td>

[Redact sensitive data from documents using AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/redact-sensitive-data-using-AI.md)

</td></tr><tr><td>

Generate audio summaries and interact using voice based queries to extract information from documents

</td><td>

[Generate audio summaries and query documents using voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/generate-audio-summary-voice-questions-now-assist.md)

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using ServiceNow Otto in Document Management, see:

-   [Configure ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/configure-now-assist-document-management.md)
-   [Use ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/use-now-assist-document-management.md)