---
title: Components installed with Interaction Management
description: Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/interaction-management/components-installed-with-interaction-management.html
release: australia
product: Interaction Management
classification: interaction-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Interaction Management reference, Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Components installed with Interaction Management

Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.

**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Interaction Administrator\[interaction\_admin\]

</td><td>

Configure interactions for users.

</td><td>

interaction\_agent

</td></tr><tr><td>

Interaction Agent\[interaction\_agent\]

</td><td>

Create and edit interactions. Transfer interactions to different agents or queues.

</td><td>

None

</td></tr></tbody>
</table>## Tables installed

<table id="table_fbz_45z_vdb"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Interaction\[interaction\]

</td><td>

Table for all interaction records.

</td></tr><tr><td>

Interaction JSON blob\[interaction\_json\_blob\]

</td><td>

List of records that store context information for each interaction.

</td></tr><tr><td>

Interaction related record\[interaction\_related\_record\]

</td><td>

List of related records that have been associated with an interaction.

</td></tr></tbody>
</table>**Parent Topic:**[Interaction Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/interaction-management-reference.md)