---
title: Create an interaction
description: An interaction is a record of a conversation between a requester and a fulfiller \(real or virtual\). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/interaction-management/create-interactions.html
release: australia
product: Interaction Management
classification: interaction-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Interaction Management, Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create an interaction

An interaction is a record of a conversation between a requester and a fulfiller \(real or virtual\). Though most interaction creation takes place in other applications, if needed, you can create an interaction directly from Interaction Management.

## Before you begin

Role required: interaction\_agent

## Procedure

1.  Navigate to **All** > **Interaction** > **All**.

2.  Select **New**.

3.  In the Interaction form, fill in the fields:

    |Field|Description|
    |-----|-----------|
    |Type|Select the type of interaction. For example, chat, phone, and so on.|
    |Opened for|Select the user who started the interaction.|
    |Assigned to|Select the user to whom the interaction is assigned.|
    |State|Select the current state of the interaction.|
    |Short description|Enter the basic details of the interaction.|
    |Work notes|Enter relevant additional information.|

4.  Select **Submit**.

    \[Omitted image "new-interaction.png"\] Alt text: Sample Interaction form.


## Result

The interaction is created and assigned to the selected user.

\[Omitted image "assigned-interactions.png"\] Alt text: Assigned interactions for a user.

**Parent Topic:**[Using Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/using-interaction-management.md)