---
title: Interaction Management reference
description: Learn about the components installed with Interaction Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/interaction-management/interaction-management-reference.html
release: australia
product: Interaction Management
classification: interaction-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Interaction Management, Manage people and work capabilities, Extend ServiceNow AI Platform capabilities]
---

# Interaction Management reference

Learn about the components installed with Interaction Management.

-   **[Components installed with Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/components-installed-with-interaction-management.md)**  
Several types of components are installed with activation of the Interaction Logging, Routing, and Queueing plugin, including tables and user roles.

**Parent Topic:**[Interaction Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/interaction-management/interaction-management.md)