---
title: Generate and edit articles using the article editor
description: The Knowledge Center \(KC\) Article Editor delivers an intuitive experience for creating and managing content. Featuring blocks, responsive previews, and AI-powered assistance, it simplifies article design while verifying accessibility and search engine optimization compliance. Backward compatibility with existing templates guarantees a smooth transition for authors and administrators.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/kc-edit-knowledge-article.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Using Knowledge Center, Knowledge Center, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Generate and edit articles using the article editor

The Knowledge Center \(KC\) Article Editor delivers an intuitive experience for creating and managing content. Featuring blocks, responsive previews, and AI-powered assistance, it simplifies article design while verifying accessibility and search engine optimization compliance. Backward compatibility with existing templates guarantees a smooth transition for authors and administrators.

## Before you begin

Role required: agent

## About this task

Generate and edit knowledge articles in the Knowledge Center from a task using AI-powered editing blocks and formatting tools. The article editor supports all existing article templates, including custom templates, with no migration needed. You can create an article or edit an existing one.

## Procedure

1.  Navigate to **All** > **Knowledge** > **Knowledge Center** > **Lists**.

2.  Select the type of article from the **List** menu \(Unpublished, Published, Retired, and so on\).

3.  Select **New** to create an article.

4.  Select the knowledge base and the article template in the **Create new article** window.

5.  Preview the article template and select **Next**.

6.  Start by entering the **Knowledge base**, **Short description** \(title\), and other details in the metadata pane of the article form.

7.  As you create the article in the main article editor space, drag **Components**, such as columns and text section, into the article area from the **Blocks** pane.

8.  You can also add tables to the article from the components.

    **Note:** Collapse and expand the article area using the arrows for better visibility.

9.  Use the block-level controls in the toolbar to preview articles for aspect ratios, toggle component outlines, delete, redo, or undo blocks.

10. Edit blocks using the block **Settings** to fine-tune margins and alignment.

11. Select and format inline text such as headings, lists, fonts, and hyperlinks, with the floating formatting toolbar.

    \[Omitted image "Settings-and-Formatting.jpeg"\] Alt text: Settings and formatting tools in article editor.

12. Upload images and re-size, rotate, or flip using the image-editing tools.

13. Use the ServiceNow Otto article assistant to modify content with open prompt commands for summarizing, expanding and, formatting paragraphs.

14. Select **Save** to save the draft of the article.


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