---
title: Activate Knowledge Management - Add-in for Microsoft Word
description: Activate the Knowledge Management - Add-in for Microsoft Word plugin \(com.snc.knowledge.ms\_word\) if you have the admin role. This plugin activates related plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/activate-km-word-add-in.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Knowledge Management - Add-in for Microsoft Word, Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Activate Knowledge Management - Add-in for Microsoft Word

Activate the Knowledge Management - Add-in for Microsoft Word plugin \(com.snc.knowledge.ms\_word\) if you have the admin role. This plugin activates related plugins if they are not already installed.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).