---
title: Add an affected product to a knowledge article in Agent Workspace
description: Add affected products to a knowledge article to view the products associated with the knowledge article
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/add-affected-products-agent.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Authoring a knowledge article in Agent Workspace, Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add an affected product to a knowledge article in Agent Workspace

Add affected products to a knowledge article to view the products associated with the knowledge article

## Before you begin

The Knowledge Product Entitlements plugin \(com.snc.kb\_product\_entitlements\) must be activated to use the Knowledge Product Entitlements application. Installing this plugin adds the Affected Products related list to the Knowledge form. For more information, see [Knowledge product entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_KnowledgeProductEntitlements.md).

You must have contribute access to the knowledge base that stores the knowledge article for which you want to add affected products.

Role required: agent\_workspace\_user

## About this task

This task provides steps to add affected products to a knowledge article in Agent Workspace. You can also add affected products to a knowledge article using the Knowledge Management application in the ServiceNow AI Platform interface. For more information, see [Add a related product to a knowledge base or knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/t_AddRelatedProdToKBOrArticle.md).

## Procedure

1.  Navigate to **All** > **Agent Workspace** > **Agent Workspace Home**.

2.  Go to **Lists** > **Knowledge** > **All Articles**.

3.  Click the link to the knowledge article for which you want to add a related product.

4.  On the Knowledge form, in the Affected Products related list, click **New**.

5.  On the Knowledge Related to Products form, in the **Configuration item** field, click the search for record icon .

6.  In the Configuration item dialog box, click the related product.

7.  Click **Save**.


**Related topics**  


[Edit a knowledge article in Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/edit-article-workspace.md)