---
title: Knowledge article creation from an incident
description: Enable users to quickly and easily reuse information from an incident in a knowledge article.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/article-from-incident.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Knowledge article creation from an incident

Enable users to quickly and easily reuse information from an incident in a knowledge article.

Perform the following steps to enable creating a knowledge article from an incident. You can create a knowledge article from an incident using Incident KCS Article template. For more information, see [Create a knowledge article from an incident using an article template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/create-a-knowledge-article.md).

-   **[Create field mapping from an incident to a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/table-mapping-knowledge-incident.md)**  
Copy information from an incident into a knowledge article by creating custom mapping between the Incident table and the KCS article table.
-   **[Add a property to enable creating knowledge article from incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/property-article-incident.md)**  
Add a property, which is required to allow users to create a knowledge article from an incident.
-   **[Create a UI action to enable creating knowledge articles from incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/ui-action-article-incident.md)**  
Create a UI action to add the Knowledge check box to the Incident form.

**Parent Topic:**[Using Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/using-knowledge-management.md)