---
title: Configuration tasks for knowledge managers
description: Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/c\_KnowledgeManager.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configuration tasks for knowledge managers

Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.

As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases.

The primary manager of a knowledge base is the owner of that knowledge base. Each knowledge base must have one owner. There may be any number of additional managers for each knowledge base. The owner and all managers of a knowledge base automatically receive the knowledge\_manager role. If the knowledge base is made inactive later, the knowledge\_manager role is not automatically removed for these users.

-   **[Add a knowledge article to featured content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/t_PinAnArticle.md)**  
Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.
-   **[Define a knowledge article category](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/t_DefineAKnowledgeCategory.md)**  
Each knowledge base has a hierarchy of categories that organizes the articles.
-   **[Assign a knowledge base manager](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/t_AssignAKnowledgeBaseManager.md)**  
You can assign users as managers of a knowledge base.

**Parent Topic:**[Configuring Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configuring-knowledge-management.md)