---
title: Configure Self-Service Analytics
description: Configure the Self-Service Analytics framework so you can use the generated metrics in a dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/config-ssa.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Configuring Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure Self-Service Analytics

Configure the Self-Service Analytics framework so you can use the generated metrics in a dashboard.

## Before you begin

Role required: admin

## About this task

Complete the following tasks to use the metrics generated by the Self-Service Analytics framework in a dashboard of an application:

## Procedure

1.  [Activate Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/activate-ssa-cs.md).

2.  [Configure activity contexts for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-activity-context.md).

3.  [Configure pattern elements for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-pattern-element.md).

4.  [Configure pattern element groups for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-pattern-element-group.md).

5.  [Configure activity patterns for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-activity-pattern.md).

6.  [Set up the deflection configuration for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-deflection-ssa.md).

7.  [Configure scheduled jobs for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-scheduled-job-ssa.md).


-   **[Activate Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/activate-ssa-cs.md)**  
Activate the Self-Service Analytics Core plugin \(com.snc.self\_service\_analytics\_core\) if you have the admin role. This plugin activates related plugins if they are not already active.
-   **[Configure activity contexts for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-activity-context.md)**  
Define the type of activities you want to collect as Self-Service Analytics data for a user entity such as consumers and customer contacts.
-   **[Configure pattern elements for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-pattern-element.md)**  
Configure a pattern element to specify a single activity type and how many times it occurs. Each pattern element is implemented as regular expressions.
-   **[Configure pattern element groups for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-pattern-element-group.md)**  
Define a logical combination of two pattern elements, pattern element group, or both and how many times the combination occurs. Each pattern element group is implemented as regular expressions.
-   **[Configure activity patterns for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-activity-pattern.md)**  
Configure an activity pattern to combine the pattern element, pattern element group, or both for a user entity and link them to an outcome.
-   **[Set up the deflection configuration for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-deflection-ssa.md)**  
Associate a period of time with an activity context that defines how long a system will wait for a case to be created to match a deflection pattern.
-   **[Configure scheduled jobs for Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configure-scheduled-job-ssa.md)**  
Schedule when to run the deflection configuration to generate the activities that match an activity pattern within an activity window.

**Parent Topic:**[Configuring Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configuring-knowledge-management.md)

**Related topics**  


[Self-Service Analytics dashboard for customer service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ssa-cs-dashboard.md)