---
title: Using human readable URLs for the Knowledge article page
description: Human readable URLs include more readable keywords to the URL structure.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/human-readable-urls-km.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Creating and maintaining articles, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Using human readable URLs for the Knowledge article page

Human readable URLs include more readable keywords to the URL structure.

Human readable URLs are short and simple web addresses that use relevant keywords from the knowledge article page that are easier to understand. Users have a better idea of what they will find when they access the link.

The benefits of using human readable URLs rather than technical URLs include:

-   Improves the readability of the URL to make it easier for a human to understand
-   Improves search engine optimization \(SEO\) rankings and the click-through rate

-   **[Enable Human Readable URLs for the Knowledge Article View page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/add-human-readable-keywords-knowledge-pages.md)**  
Update a human readable URL structure in the Knowledge Article View page to improve search ranking and click-through rates.

**Parent Topic:**[Creating and maintaining articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/creating-and-maintaining-articles.md)