---
title: Knowledge Management
description: The ServiceNow Knowledge Management \(KM\) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/knowledge-management.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Knowledge Management

The ServiceNow® Knowledge Management \(KM\) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

## Get started

<table id="table_sl1_z2h_1xb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/exploring-knowledge-management.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Plan and configure your Knowledge Management implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/configuring-knowledge-management.md)

</td><td>

[Use Knowledge Management \[Omitted image "bus-person.svg"\] Alt text: Search and find information on self-help, troubleshooting, and task resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/using-knowledge-management.md)

</td></tr><tr><td>

[Create and maintain articles\[Omitted image "bus-manage.svg"\] Alt text:Create and maintain articles in the knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/creating-and-maintaining-articles.md)

</td><td>

[Knowledge Management Reference\[Omitted image "bus-learn.svg"\] Alt text:Additional information to configure and administer Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-management-reference.md)

</td><td>

[Analytics and Reporting Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/analytics-and-reporting-solutions-for-knowlege-management.md)\[Omitted image "bus-actionable-analytics.svg"\] Alt text:Platform Analytics Solutions and Demand Insights dashboards to improve your business processes and practices

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)