---
title: Knowledge Management v3 homepage and Knowledge Management Service Portal comparison
description: A comparison of the features available on the Knowledge Management v3 homepage and the Knowledge Management Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/knowledge-service-portal-difference.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Knowledge Management reference, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Knowledge Management v3 homepage and Knowledge Management Service Portal comparison

A comparison of the features available on the Knowledge Management v3 homepage and the Knowledge Management Service Portal.

**Note:**

Starting with the Washington DC release, the Knowledge Management v3 homepage \(com.snc.knowledge3\) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal \(com.snc.knowledge\_serviceportal\), which is active by default for customers on Madrid and later releases. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-service-portal-pages.md).

<table id="table_vm4_vf5_d1b"><thead><tr><th>

Page

</th><th>

 

</th><th>

Component

</th><th>

V3 Homepage

</th><th>

Knowledge Management Service Portal

</th></tr></thead><tbody><tr><td rowspan="8">

Home page

</td><td rowspan="8">

 

</td><td>

Create an article

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Import an article

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Knowledge bases

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Featured content

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Most useful

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Most viewed

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Language selection menu

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Search text box

</td><td>

Y

</td><td>

Y

</td></tr><tr><td rowspan="23">

Search results page

</td><td rowspan="3">

 

</td><td>

Create an article

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Import an article

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Search box with language selection

</td><td>

Y

</td><td>

Y

</td></tr><tr><td rowspan="4">

Sort by

</td><td>

Relevancy

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Last updated \(newest\)

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Views

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Alphabetical

</td><td>

N

</td><td>

Y

</td></tr><tr><td rowspan="7">

Filter by

</td><td>

Knowledge bases

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Categories

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Authors

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Tags

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Resource

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Rating

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

View count

</td><td>

N

</td><td>

Y

</td></tr><tr><td rowspan="9">

Article meta data

</td><td>

Authored by

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Article number

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Last modified

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Category

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Number of views

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Star rating

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Relevancy rank

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Tags

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Attachments

</td><td>

Y

</td><td>

Y

</td></tr><tr><td rowspan="18">

Article view page

</td><td rowspan="18">

 

</td><td>

Back button

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Create Favorite icon

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Navigation hierarchy path

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Article meta data-   Article number
-   Article version
-   Authored by
-   Last modified
-   Number of views
-   Star rating

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Subscribe option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Flag article option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Create incident option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Edit option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Article language selection option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Helpful yes/no option

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Star rating

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Text box for comments

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Live feed comment

</td><td>

Y

</td><td>

N

</td></tr><tr><td>

Copy permalink

</td><td>

Y

</td><td>

Y

</td></tr><tr><td>

Most Recent Tasks widget

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Affected Products widget

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Most Viewed widget

</td><td>

N

</td><td>

Y

</td></tr><tr><td>

Most Useful widget

</td><td>

N

</td><td>

Y

</td></tr></tbody>
</table>The **sn\_km\_portal.glide.knowman.serviceportal.enable\_redirect** property is not honored for the following use cases:

-   Contextual search in the Incident form
-   Connect

**Related topics**  


[Import a Word document to a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/import-word-platform.md)

[Import a Word document to a knowledge base using Knowledge Management v3](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/t_ImportADocument.md)