---
title: Set knowledge notification preferences
description: Set notification preferences for knowledge bases and knowledge articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/set-subscription-notifications.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Managing email notifications in Knowledge Management, Using Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Set knowledge notification preferences

Set notification preferences for knowledge bases and knowledge articles.

## Before you begin

Role required: knowledge

## About this task

Users can set notification preferences from the Knowledge menu or from the Knowledge Management Service Portal.

## Procedure

1.  Navigate to the Notification Settings page.

    |Location|Description|
    |--------|-----------|
    |**From the Knowledge application**|Click the **Notification Settings** module.|
    |**From the Knowledge Management Service Portal**|Click the user name in the portal header and then click **Notification Settings**.|

2.  Click the Notification Preferences tab.

3.  Click **Knowledge Base** and enable or disable the knowledge base notification options.

4.  Click **Knowledge Articles** and enable or disable the knowledge article notification options.


**Parent Topic:**[Managing email notifications in Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/email-notifications-km.md)