---
title: Use Article Quality Index
description: Use article quality index \(AQI\) to assess the quality of knowledge articles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/knowledge-management/use-article-quality-index.html
release: australia
product: Knowledge Management
classification: knowledge-management
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Knowledge Management, Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Use Article Quality Index

Use article quality index \(AQI\) to assess the quality of knowledge articles.

-   **[Create an AQI checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/create-an-aqi-checklist.md)**  
Create a checklist of questions that reviewers can use to evaluate the quality of knowledge articles.
-   **[Assign an AQI checklist to a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/assign-an-aqi-checklist-to-a-knowledgebase.md)**  
Before a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.
-   **[Remove an AQI checklist from a knowledge base](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/remove-an-aqi-checklist-from-a-knowledgebase.md)**  
Before you can edit a checklist that is assigned to a knowledge base, you must remove it from the knowledge base.
-   **[Delete questions from an AQI checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/delete-questions-from-an-aqi-checklist.md)**  
Deleting a question in a checklist deletes the text in the question of previously performed AQI reviews that use the checklist. Deleting an AQI question from a checklist will not affect the score of the previously performed AQI reviews. However, the text of the question will not be displayed in the checklist.
-   **[Perform the Article Quality Index review](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/perform-an-aqi.md)**  
Perform the Article Quality Index \(AQI\) review to evaluate the quality of the article.
-   **[View all pending and completed AQI reviews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/view-all-aqi-reviews.md)**  
View checklists of all users to monitor the pending and completed reviews.
-   **[Delete AQI reviews](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/delete-aqi-reviews.md)**  
Delete an AQI review that was created by mistake or is no longer required.

**Parent Topic:**[Using Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/using-knowledge-management.md)