---
title: Manage content capabilities
description: Handle all the necessary aspects of document and knowledge base management for your enterprise with several ServiceNow products.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/manage-content.html
release: australia
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Extend ServiceNow AI Platform capabilities]
---

# Manage content capabilities

Handle all the necessary aspects of document and knowledge base management for your enterprise with several ServiceNow products.

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[Document Services \[Omitted image "bus-documentation.svg"\] Alt text: Create, maintain, and update your documents with this suite of products available for your instance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/document-management-services/document-services-landing-page.md)

</td><td>

[Knowledge Management \[Omitted image "bus-knowledge-management.svg"\] Alt text: Create and share knowledge articles, and provide information for user self-help and troubleshooting.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/knowledge-management/knowledge-management.md)

</td><td>

[Response templates \[Omitted image "bus-anomaly-detection.svg"\] Alt text: Leverage reusable text to display standard chat response messages to requesters in Agent Chat.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/response-templates-templated-snippets.md)

</td></tr></tbody>
</table>## Document Services

Take care of all your documentation through ServiceNow® Document Services. Get storage space and tracking for large amounts of documents with Document Management. Examine files up to 50 MB without downloading, by using Document Viewer. Access to electronic documents is easily controlled through Managed Documents, with adjustable user parameters. Integrate third-party providers for document handling, including Microsoft OneDrive, Microsoft Entra ID, and more.

## Knowledge Management

Keep your users up to date with knowledge bases crafted to fit with your ServiceNow instance. The Knowledge Management plugin enables sharing of articles for task resolution, self-help, troubleshooting, and any other information pertinent to your enterprise. Create and maintain articles, control access for reading, contribution, and feedback, and delegate administrative roles as needed for multiple groups and separate workflows.

## Response templates

Resolve cases or support issues faster and more efficiently with response templates, which are reusable snippets of text. Use response templates in Agent Chat sessions to provide quick and consistent messages to your users.