---
title: Requesting the MetricBase product
description: The MetricBase plugin \[com.snc.clotho\] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin \[com.snc.clotho.demo\], which includes sample tables, metrics, triggers, and data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/metricbase/request-metricbase.html
release: australia
product: MetricBase
classification: metricbase
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure, MetricBase, Manage instance data sources, Extend ServiceNow AI Platform capabilities]
---

# Requesting the MetricBase product

The MetricBase plugin \[com.snc.clotho\] requires a separate subscription and must be activated by ServiceNow personnel. Be sure to also request the MetricBase Demo plugin \[com.snc.clotho.demo\], which includes sample tables, metrics, triggers, and data.

To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

When ServiceNow personnel install the MetricBase Demo plugin, they also connect your instance to the server that contains the MetricBase database. A MetricBase database can connect with only one other instance. For example, a clone of the original instance can't talk to the same database as the original instance.

**Parent Topic:**[Configuring MetricBase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/metricbase/configuring-metricbase.md)

**Related topics**  


[Working with MetricBase demo data]()