---
title: Administering Hermes Messaging Service
description: Monitor the Hermes Messaging Service by viewing diagnostics and inspecting topics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/multi-instance-framework-hermes/hermes-messaging-service-administration.html
release: australia
product: Multi-Instance Framework - Hermes
classification: multi-instance-framework-hermes
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Hermes Messaging Service, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Administering Hermes Messaging Service

Monitor the Hermes Messaging Service by viewing diagnostics and inspecting topics.

-   **[Managing Hermes settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/manage-hermes-settings.md)**  
View, modify, and manage configuration properties that control the behavior of Hermes Messaging Service. You can update property values, manage background job states, or adjust settings where automated detection is unavailable.
-   **[Check the status of and connection to the Hermes Kafka cluster](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/run-hermes-messaging-service-diagnostics.md)**  
Check the status of and test the connection to the Hermes Kafka cluster by sending and receiving test messages.
-   **[Monitoring data usage in Hermes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/monitoring-data-usage-hermes.md)**  
Monitor data usage in Hermes over time.
-   **[Tracking message usage in Hermes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/tracking-hermes-messaging-service-usage.md)**  
Message usage through the Hermes Messaging Service is tracked for monitoring and management purposes through the Kafka topic name.
-   **[Cloning with Hermes Messaging Service enabled](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/cloning-with-hermes-messaging-service.md)**  
To clone your database from one instance to another successfully with Hermes enabled, you must ensure that certain Hermes tables are preserved and excluded. The list of tables in the preserve list should match those in the exclude list and vice versa.
-   **[View Hermes Messaging Service log messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/multi-instance-framework-hermes/view-hermes-log-messages.md)**  
Review Hermes event details by viewing log messages.

**Parent Topic:**[Manage service capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/manage-services.md)