---
title: Add participants to a conference call
description: Add a participant to a conference call to participate in the discussion to resolve the major incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/add-participants-cisco-webex-notify-call.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Notify Cisco Webex Connector with a major incident, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Add participants to a conference call

Add a participant to a conference call to participate in the discussion to resolve the major incident.

## Before you begin

Role required: notify\_admin, major\_incident\_manager, or communication\_manager

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Select **View Workbench**.

4.  Select **Collaborate** tab.

5.  Select \(+\) Participants under **Active Participants**.

6.  On the form, fill the fields.

<table id="table_n45_1rm_1rb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Add Participants

</td><td>

Option to add the users and the stakeholders to work towards the resolution of the ticket.

 -   **Users**: Enter the name of the user to include in the call.
-   **Group**: Enter the group of users to be included in the call.
-   **Email**: Enter a valid email of the participant to be included in the call.
 After adding the required stakeholders, click **Add to selected**.

</td></tr><tr><td>

Title

</td><td>

The default title is the ticket number appended with the short description.

</td></tr><tr><td>

Include a brief message for participants

</td><td>

Option to provide an opening message to the user before beginning the interaction.

</td></tr></tbody>
</table>7.  Select **Add Participants**.

    You can view the participants status in an active conference call.


**Parent Topic:**[Using the Notify Cisco Webex Connector with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/use-cisco-webex-notify-mi.md)