--- title: Notify workflow activities description: Notify workflow activities manage calls and SMS messages in Notify. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/c\_NotifyActivities.html release: australia product: Notify classification: notify topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 breadcrumb: [Notify reference, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities] --- # Notify workflow activities Notify workflow activities manage calls and SMS messages in Notify. All Notify workflows that manage a phone call must run on the notify\_call table. Call-related Notify activities can be added only to workflows where the **Table** field value is **Notify Call \[notify\_call\]**. You can identify if an outbound call was answered by a human or by an answering machine from within a Notify workflow by evaluating the **current.is\_human** variable, such as with an **If** workflow activity. This variable is set by the telephony provider when an outbound call is answered. This variable is always true for inbound calls. **Note:** Do not add a **Timer** activity between multiple Notify activities that interact with active phone calls. **Important:** When creating a Notify workflow, set the workflow **If condition matches** field to **-- None --**. Notify controls which workflow to run based on the configured number groups. - **[Join conference call workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WflowActivJoinConfCall.md)** The **Join Conference Call** activity connects an incoming or outgoing call to a Notify conference call. - **[Call workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityCall.md)** The **Call** activity makes outbound phone calls using a Notify workflow. This workflow activity can be added to any table. - **[Send SMS workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivitySendSMS.md)** The **send SMS** workflow activity to send short text messages using Notify to users' phones. This workflow activity can be added to any table. - **[Forward call workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityForwardCall.md)** The **Forward Call** activity forwards a Notify call to an E.164-compliant phone number. - **[Input workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityGather.md)** The **Input** activity creates a phone menu by presenting a list of options on a Notify call. - **[Hangup workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityHangUp.md)** The **Hangup** activity disconnects an active Notify phone call. - **[Play workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityPlay.md)** The **Play** activity plays a sound file on a Notify call. - **[Record workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityRecord.md)** The **Record** workflow activity records audio from a user on a Notify call. - **[Reject workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityRejectCall.md)** The **Reject** workflow activity rejects an incoming Notify call. - **[Say workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivitySay.md)** The **say** workflow activity allows you to play a message, using text to speech, on a Notify call. - **[Forward to notify client workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WflowActivConnNotifClient.md)** The **forward to notify client** workflow activity connects a phone call to a Notify WebRTC client. - **[Queue workflow activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_WorkflowActivityQueue.md)** The **Queue** activity places an active Notify call in a queue. - **[Notify activity event handlers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_CustomizingNotifyActivities.md)** Notify workflow activities provide JavaScript functions that are invoked automatically when your telephony provider broadcasts certain events. - **[Creating Notify activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_CreatingNotifyActivities.md)** Default Notify workflow generally performs a single action, such as initiating a phone call. You can create custom Notify workflow activities to implement more complex functionality. - **[Notify languages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifyLanguages.md)** Notify supports multiple languages when using text-to-speech. - **[Available Notify activity event handlers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/r_NotifyEventHandlerMatrix.md)** When creating Notify workflow activities, you can use event-handler functions to respond to events from a telephony provider. **Parent Topic:**[Notify reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/notify-reference-section.md) **Related topics** [Using variables in Notify workflow activities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/workflow-activities/c_UsingVariablesInNotifyActivities.md)