---
title: Twilio-Direct callback testing
description: Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also view when the last callback test was run, its status, and the test logs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/callback-testing.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Notify with Twilio, Configuring Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Twilio-Direct callback testing

Make an outgoing call or send an SMS using Twilio and trigger callbacks to ServiceNow to test whether Twilio can reach the instance. You can also view when the last callback test was run, its status, and the test logs.

## Before you begin

Role required: notify\_setup\_admin, notify\_admin

## Procedure

1.  Navigate to **All** > **Notify** > **Administration** > **Twilio Direct Configuration**.

2.  Click **Test Callbacks**.

3.  Select the SMS option and click **Initiate SMS**.

4.  Select the call option and click **Initiate Test Call**.

    **Note:** The callbacks can be tested only after a connection is established with Twilio.


**Parent Topic:**[Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/t_ConfigureNotifyWithTwilio.md)