---
title: Configure Amazon Polly as default voice tone for text to speech
description: You can configure Amazon Polly as the default voice by overriding the default voice tone for text to speech.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/configure-amazon-polly-voice-tone.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Configure Notify with Twilio, Configuring Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure Amazon Polly as default voice tone for text to speech

You can configure Amazon Polly as the default voice by overriding the default voice tone for text to speech.

## Before you begin

Role required: notify\_admin

## Procedure

1.  Navigate to **All** > **Notify** > **Administration** > **Twilio Direct Additional Properties**.

    \[Omitted image "twilio-direct-add-properties.png"\] Alt text: Twilio Direct additional properties

2.  In the Twilio Direct driver property field, enter the preferred voice tone.

    For example: "`Polly.Joanne`". The ServiceNow® instance passes Polly.Joanne value to the Twilio service and renders the voice in Joanne’s tone.

    If you have a new San Diego or a higher version instance, the voice property will not be defined by default and the voice settings at Twilio will be considered. For more information on Amazon Polly voice, see [Twilio Text-to-speech](https://www.twilio.com/docs/voice/twiml/say/text-speech#amazon-polly). However, if you are upgrading to San Diego or a higher release version, the default voice property will be "alice".

    **Note:** If you are defining the property in your ServiceNow® instance, the Twilio voice settings are overridden.


**Parent Topic:**[Configure Notify with Twilio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/t_ConfigureNotifyWithTwilio.md)