---
title: Create a collaborative communication task from MIM workbench
description: Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/create-collab-comm-cisco-webex-notify.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using the Notify Cisco Webex Connector with a major incident, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Create a collaborative communication task from MIM workbench

Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.

## Before you begin

Role required: notify\_view, or notify\_setup\_admin

## Procedure

1.  Navigate to **All** > **Incident** > **Major Incidents** > **Open**.

2.  Open the relevant major incident.

3.  Select **View Workbench**.

4.  Select **Collaborate** tab.

5.  Select **Add** that appears in the **Communication Tasks** section.

6.  On the form, fill the fields.

<table id="table_rng_24m_1rb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Task Short description

</td><td>

Option to provide a short description for the communication task.

</td></tr><tr><td>

Channels

</td><td>

Option to choose the channel for communication.

 Select **Conference**.

</td></tr><tr><td>

Frequency

</td><td>

Option to select the frequency at which the task must be executed.

 A task can be executed only once or on specific durations.

</td></tr><tr><td>

Due in \(Minutes\)

</td><td>

Time span by when the task must be executed after the task initiates.

</td></tr></tbody>
</table>7.  Select **Next**.

8.  In the **Manage Recipients** tab, add the users required to be involved in the major incident communication plan.

9.  Select **Add**.


**Parent Topic:**[Using the Notify Cisco Webex Connector with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/use-cisco-webex-notify-mi.md)