---
title: Mute or unmute all participants
description: As a communications manager or a conference call host, mute/unmute all the conference participants from the workbench.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/t\_MuteOrUnmuteAll.html
release: australia
product: Notify
classification: notify
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Notify for making conference calls, Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Mute or unmute all participants

As a communications manager or a conference call host, mute/unmute all the conference participants from the workbench.

## Before you begin

Role required: notify\_view, notify\_admin, major\_incident\_manager, or communications\_manager

Before starting this procedure, ensure there is an active conference call with one or more participants.

## Procedure

1.  Navigate to **All** > **Major Incident Management** in the application filters.

2.  Select the incident that you are trying to resolve.

3.  On the incident, click **View Workbench**

4.  In the **Conferences** tab, select a conference

<table id="choicetable_hbr_r4f_xfb"><tbody><tr><td id="d402630e92">

**__Mute All__**

</td><td>

Click this button to mute all the participants in the conference

</td></tr><tr><td id="d402630e104">

**__Unmute All__**

</td><td>

Click this button to unmute all the participants in the conference

</td></tr></tbody>
</table>

    \[Omitted image "MuteAll.png"\] Alt text: Screenshot for mute All



    \[Omitted image "UnmuteAll.png"\] Alt text: Screenshot for Unmute All


**Parent Topic:**[Using Notify for making conference calls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/c_NotifyConferenceCalls.md)