---
title: Using the Notify Cisco Webex Connector with a major incident
description: Initiate a conference call from the major incident workbench by inviting one or more users to join a call.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/notify/use-cisco-webex-notify-mi.html
release: australia
product: Notify
classification: notify
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Using Notify, Notify, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Using the Notify Cisco Webex Connector with a major incident

Initiate a conference call from the major incident workbench by inviting one or more users to join a call.

Notify administrators, major incident managers, or communications managers can manage conference calls.

-   **[Create a collaborative communication task from MIM workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/create-collab-comm-cisco-webex-notify.md)**  
Create a communication plan or add a new communication task to an existing communication plan to resolve a major incident from the major incident management workbench.
-   **[Initiate Notify Cisco Webex conference from MIM workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/initiate-cisco-webex-notify-conference.md)**  
Initiate a Webex conference from the MIM workbench to work towards the resolution of the major incident.
-   **[Add participants to a conference call](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/add-participants-cisco-webex-notify-call.md)**  
Add a participant to a conference call to participate in the discussion to resolve the major incident.
-   **[Join a conference call](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/join-cisco-webex-notify-call.md)**  
You can join an active conference call from an incident to discuss about the resolution of an incident.

**Parent Topic:**[Using Notify](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/notify/using-notify.md)