--- title: ServiceNow Otto in Document Management description: Use ServiceNow Otto in Document Management to get key insights from the document through interactive Q&A, and auto- generated common questions. You can enable your agents to understand the documents so that they can give quick insights. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-document-management.html release: australia topic_type: reference last_updated: "2026-08-20" reading_time_minutes: 2 breadcrumb: [Manage content capabilities, Extend ServiceNow AI Platform capabilities] --- # ServiceNow Otto in Document Management Use ServiceNow Otto in Document Management to get key insights from the document through interactive Q&A, and auto- generated common questions. You can enable your agents to understand the documents so that they can give quick insights. ## Get started ## Troubleshoot and get help - [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) - [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) - [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case) ## AI limitations This application uses artificial intelligence \(AI\) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow’s AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow. ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067). ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information \(for chat summarization, resolution notes generation, knowledge generation, call summarization\), chat transcripts \(for chat recommendation\), and email information \(for email response\). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/opt-out-of-data-sharing-for-now-assist.md). For more information, see the [Now Assist documentation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/platform-now-assist-landing.md).