---
title: Configure skills for potential gaps
description: The knowledge gaps feature identifies missing knowledge articles. Activate the Knowledge Gaps skill in the ServiceNow Otto AI Admin console before working with gaps.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/now-assist-in-knowledge-management/configure-na-km.html
release: australia
product: Now Assist in Knowledge Management
classification: now-assist-in-knowledge-management
topic_type: task
last_updated: "2026-07-20"
reading_time_minutes: 1
breadcrumb: [Configure ServiceNow Otto in Knowledge Management, ServiceNow Otto in Knowledge Management, Manage content capabilities, Extend ServiceNow AI Platform capabilities]
---

# Configure skills for potential gaps

The knowledge gaps feature identifies missing knowledge articles. Activate the Knowledge Gaps skill in the ServiceNow Otto AI Admin console before working with gaps.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **AI Admin** > **AI Skills** > **Platform** > **Knowledge**.

2.  From the set of knowledge gap skills, you can **enable** or **disable** the following skills:

    -   You can activate or deactivate the **Knowledge gaps identification \(ITSM\)** skill.
    -   You can activate or deactivate the **Knowledge gaps identification \(CSM\)** skill.
    -   You can activate or deactivate the **Knowledge gaps identification \(HR\)** skill.
    Confirm that the skills display an **Active** or **Deactivated** status.

    After the skills are activated, gap recommendations appear on the Knowledge Center home page.


**Parent Topic:**[Configuring ServiceNow Otto in Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/now-assist-in-knowledge-management/configuring-now-assist-km.md)

**Related topics**  


[Knowledge Center Home Page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/kc-home-page.md)

[Manage potential knowledge gaps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/address-knowledge-gaps.md)