---
title: Unlock AD Account activity
description: The Unlock AD Account activity unlocks a locked Active Directory user account.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/orchestration/r\_UnlockADAccount.html
release: australia
product: Orchestration
classification: orchestration
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Active Directory activity pack, Orchestration activity packs, Classic Orchestration, ServiceNow AI Platform Additional Capabilities, Extend ServiceNow AI Platform capabilities]
---

# Unlock AD Account activity

The Unlock AD Account activity unlocks a locked Active Directory user account.

You can use the [Is AD Account Locked activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/orchestration/r_IsADAccountLocked.md) activity to determine if an account is locked.

To access this activity in the Workflow Editor, select the **Custom** tab, and then navigate to **Custom Activities** > **Active Directory**.

**Note:** This activity replaces an AD activity by the same name available in prior releases. If you have a workflow that uses the deprecated activity, your workflow will continue to work normally after upgrading to Instanbul. However, all new workflows must use the custom version of this activity, which was built with the [PowerShell activity designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/orchestration/c_PowershellActivityDesigner.md).

## Input variables

|Variable|Description|
|--------|-----------|
|DomainController|IP address of the domain controller machine.|
|User|The sAMAccountName of the Active Directory user account.|

## Output variables

|Variable|Description|
|--------|-----------|
|result|Either **success** or **failure**.|
|errorMessage|The **executionResult.errorMessages** from the [Activity designer parsing sources](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/orchestration/t_CreateAParsingRule.md).|

## Conditions

|Condition|Description|
|---------|-----------|
|Success|The account was successfully unlocked.|
|Failure|An error occurred while attempting to unlock the account. Additional details may be available in the workflow log.|

**Parent Topic:**[Active Directory activity pack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/orchestration/c_OrchActiveDirectoryActivities.md)