---
title: Set up Microsoft Entra ID for Password Reset
description: Set up Microsoft Entra ID for Password Reset by activating the plugin and configuring the Microsoft Entra ID instance. The Microsoft Entra ID plugin is activated with the help of this plugin. Microsoft Entra ID for Password Reset is also available in the ServiceNow store.Microsoft Entra ID users can reset passwords with the Microsoft Entra ID Integration for Password Reset app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/setup-guide-azure.html
release: australia
product: Password Reset
classification: password-reset
topic_type: concept
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Setting up Password Reset, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Set up Microsoft Entra ID for Password Reset

Set up Microsoft Entra ID for Password Reset by activating the plugin and configuring the Microsoft Entra ID instance. The Microsoft Entra ID plugin is activated with the help of this plugin. Microsoft Entra ID for Password Reset is also available in the ServiceNow store.

**Related topics**  


[Request the Microsoft Entra ID Integration for Password Reset app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/setup-guide-azure.md)

## Request the Microsoft Entra ID Integration for Password Reset app

Microsoft Entra ID users can reset passwords with the Microsoft Entra ID Integration for Password Reset app.

### Before you begin

Role required: password\_reset\_admin

### About this task

You can request the plugin from Now Support \(HI\) or from your instance.

In Now Support, navigate to **Service Catalog** **Activate Plugin**.

Or you can complete the following procedure.

### Procedure

1.  In your instance, navigate to **System Applications** > **All Available Applications** > **All**.

2.  On the All Applications page, select **Request Plugin** to open the request form on Now Support.

3.  On Now Support, select to be redirected to the HI Service Portal Service Catalog.

4.  On the Activate Plugin request form, fill in the fields.

<table id="table_awx_bhf_ygb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Target Instance

</td><td>

Instance on which to activate the plugin.

</td></tr><tr><td>

Plugin Name

</td><td>

Name of the plugin to activate.

</td></tr><tr><td>

Specify the date and time you would like this plugin to be enabled

</td><td>

The date and time must be at least two business days from the current date.

 **Note:** By default, plugins are activated in two batches each business day: once in the morning and once in the evening, Pacific \(U.S.\) time. If you need your plugin activated at a specific time, enter a request for this in the Reason/Comments field.

</td></tr><tr><td>

Reason/Comments

</td><td>

Information that would be helpful for ServiceNow personnel who will activate the plugin. For example, if you need the plugin activated on a specific day or time instead of during one of the default activation windows, specify it in the comments.

</td></tr></tbody>
</table>5.  Click **Submit**.

    The Microsoft Entra ID Integration for Password Reset app is activated.


### What to do next

[Plan, create, and customize](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/password-reset-admin-guide.md) the Password Reset process for your organization.