---
title: Enroll for the Password Reset program using questions and answers
description: Your organization might ask you to select the questions to use when resetting your password. You select the questions and provide answers that only you know. At another time, when you reset your password, your answers verify your identity. You can enroll on a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/t\_EnrollUsingASecurityQuestion.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Enrolling in the Password Reset application to reset your password, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Enroll for the Password Reset program using questions and answers

Your organization might ask you to select the questions to use when resetting your password. You select the questions and provide answers that only you know. At another time, when you reset your password, your answers verify your identity. You can enroll on a mobile device.

## Before you begin

Role required: none

## About this task

The list of questions is presented in the language that you requested while logging in.

## Procedure

1.  Navigate to **All** > **Password Reset** > **Enroll** and then click the **QA Verification** tab.

    If you are required to enroll for the QA verification method, then the tab is marked with an asterisk \(\*\).

2.  For each **Question** field, select a question from the list and then enter the answer in the **Answer** field.

    Repeat the process until the required number of **Question** and **Answer** fields are filled in.

3.  Click **Submit**.

4.  Enroll for an extra identity verification using any of the other methods that your organization offers.

    For more information about enrolling using different methods, see the following topics:

    -   [Enroll for the Password Reset program using SMS codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/t_EnrollUsingSMS.md)
    -   [Enroll for the Password Reset program using an authenticator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/authenticator-app-verification.md)
    -   [Enroll for the Password Reset program using emailed codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/enroll-email-verification.md)