---
title: Enroll for the Password Reset program using SMS codes
description: To verify your identity while resetting your password, you can use a code \(the SMS code\) that was delivered to your mobile phone or device. You can enroll on a mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/t\_EnrollUsingSMS.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Enrolling in the Password Reset application to reset your password, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Enroll for the Password Reset program using SMS codes

To verify your identity while resetting your password, you can use a code \(the SMS code\) that was delivered to your mobile phone or device. You can enroll on a mobile device.

## Before you begin

Role required: none

## Procedure

1.  Navigate to **All** > **Password Reset** > **Enroll** and then click the **SMS Verification** tab.

    If your organization requires you to enroll for the SMS verification method, then the tab is marked with an asterisk \(\*\).

2.  To add and verify a device, click **Add Device** and then follow the instructions.

    **Note:** If you had previously added an SMS-enabled device to your Password Reset profile, the device is listed.

3.  Provide a meaningful name for each device, and if you want to add multiple devices, then repeat the process.

4.  After you verify each device, select the **Authorized** check box for each device that you expect to use to change or reset your password.

    **Note:** You can deauthorize a device at any time by clearing the **Authorized** check box.

5.  Select **Submit**.

6.  Enroll for an additional identity verification using any of the other methods that your organization offers.

    For more information about enrolling in the Password Reset program, see the following topics:

    -   [Enroll for the Password Reset program using questions and answers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/t_EnrollUsingASecurityQuestion.md)
    -   [Enroll for the Password Reset program using an authenticator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/authenticator-app-verification.md)
    -   [Enroll for the Password Reset program using emailed codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/password-reset/enroll-email-verification.md)