---
title: Reset your password on Windows systems
description: If your organization uses the Password Reset Windows Application, you can reset your password directly from your Windows login screen.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/password-reset/t\_RsttPassDeskRst.html
release: australia
product: Password Reset
classification: password-reset
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Enrolling in the Password Reset application to reset your password, Password Reset, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Reset your password on Windows systems

If your organization uses the Password Reset Windows Application, you can reset your password directly from your Windows login screen.

## Before you begin

Role required: none

## Procedure

1.  Start your computer or press **Ctrl**+**Alt**+**Delete** to go to the Windows login screen.

2.  Click the **Forgot Password?** link.

    **Note:** Your administrator may configure different text for the link.

3.  On the **Identify** page, enter the requested information and then click **Next**.

4.  On the **Verify** page, enter the requested information, and then click **Next**.

    **Note:** You might be given the option to choose the method used to verify your identity.

    If your identity is verified, the **Reset** page displays whether you were successfully verified and the state of your account \(either locked or unlocked\).

5.  Based on your locked/unlocked state, perform one of the following actions:

    -   If your account is not locked, the page displays the **Reset Password** button. Enter and reenter the new password and then click **Reset Password**.
    -   If your account is locked, the page displays the **Reset Password** and **Unlock Account** buttons.
        -   You can enter a new password and click **Reset password** to reset the password and unlock the account.
        -   If your administrator has selected **Enable account unlock** for the password process, you can unlock the account without resetting the password by clicking **Unlock account**.