---
title: Assessment trigger conditions
description: A trigger condition tells the system who to send a designated assessment to and when, based on specific conditions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/r\_AssessmentTriggerConditions.html
release: australia
topic_type: reference
last_updated: "2025-01-30"
reading_time_minutes: 3
breadcrumb: [Configure trigger conditions for an assessment, Assessment administrator tasks, Using assessments, Assessments, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Assessment trigger conditions

A trigger condition tells the system who to send a designated assessment to and when, based on specific conditions.

With trigger conditions, assessment administrators can configure the system to generate assessments each time a specific action occurs, such as when an incident or change request closes. The trigger condition sends the assessment to specified users who are related to the triggering record, such as incident callers or change request assignees. You can choose to send the assessment every time the condition is met, or set a probability for the system to send the assessment at random when the condition is met.

For a description of the field values in Trigger Condition form, see [Trigger Condition form for assessments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/trigger-condition-form-for-assessment.md).

<table id="table_znx_kb2_5s"><thead><tr><th>

 

</th><th>

 

</th></tr></thead><tbody><tr><td>

Assessment

</td><td>

Vendor

</td></tr><tr><td>

Table

</td><td>

Incident `[incident]`

</td></tr><tr><td>

User field

</td><td>

Assigned to

</td></tr><tr><td>

Repeat Interval

</td><td>

30 days

</td></tr><tr><td>

Active

</td><td>

true

</td></tr><tr><td>

Trigger randomly

</td><td>

false

</td></tr><tr><td>

Assessable Record Field

</td><td>

\[Required\] Field on the selected **Table** that determines which assessable record will be the subject of the assessment. Only appropriate reference fields on the selected **Table** are available to select. If there are no **Assessable Record Field** options available, you must select a different **Table**.

 If the selected **Assessment** evaluates records on the Company `[core_company]` table and the selected **Table** is Incident, the only **Assessable Record Field** options are fields on the Incident table that reference the Company table. For example, **Company** or, if vendor ticketing is enabled, **Vendor**. If you select **Vendor**, the trigger condition sends an assessment about the **Vendor** for the incident, assuming there is an assessable record for the associated company. The assessment contains questions from all metric categories associated with the assessable record.

**Note:** This field is not available if the selected **Assessment** is a metric type used for surveys. See [Survey trigger conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_TriggerConditions.md).

</td></tr><tr><td>

Related Field 1

</td><td>

Caller

</td></tr><tr><td>

Related Field 2

</td><td>

Vendor

</td></tr><tr><td>

Condition

</td><td>

\[State\] \[is\] \[Closed\] and \[Vendor\] \[is not empty\]

</td></tr></tbody>
</table>## Trigger condition example

Modesto Scroggie is the caller on an incident that is assigned to Boris Catino, a service desk technician. Boris contacts a vendor to resolve Modesto's issue and sets the **Vendor** field to **Microsoft**. When the incident closes, the system creates an assessment instance assigned to Boris so Boris can evaluate Microsoft as a vendor.

Because two related fields were selected as part of the trigger condition, the assessment instance stores the following information from the incident:

-   **Related record 1:** User: Modesto Scroggie
-   **Related record 2:** Company: Microsoft

**Note:** Even though the trigger condition is set to be triggered every time the conditions are met, the **Repeat Interval** setting ensures that Boris does not receive another assessment if another vendor incident assigned to him closes within 30 days of the first one.

**Important:** The example uses **Vendor** as the Assessable Record field because the incident table in this example has a Vendor assessable record configured. In a standard instance, the drop down may show only parent, parent incident, or universal request. These are default assessable record types. To add more options, create assessable records for additional tables. For more information, see [Assessable records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_assessable-records.md) and [Metric types and assessable records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_MetricTypesAndAssessableRecords.md).

**Parent Topic:**[Configure trigger conditions for an assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_CreateTriggerAssessment.md)