---
title: Assessment scorecard averages
description: The Averages view compares the current ratings for an assessable record in each metric category with the average, minimum, and maximum values from all assessable records in the filter. All ratings are from assessments generated over the trailing twelve months \(TTM\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/r\_Averages.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [View an assessment scorecard, Assessment administrator tasks, Using assessments, Assessments, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Assessment scorecard averages

The Averages view compares the current ratings for an assessable record in each metric category with the average, minimum, and maximum values from all assessable records in the filter. All ratings are from assessments generated over the trailing twelve months \(TTM\).

Select a filter option to compare the current record against all assessable records in that filter. An assessment administrator configures these options in the **Filter field** field in the Assessment Metric Type form.

Rating variances are highlighted as follows:

-   **Red**: Ratings are below average in this category. The **Diff** value displays a negative number.
-   **Green**: Ratings are above average in this category. The **Diff** value displays a positive number.
-   **White**: Ratings are average in this category. The **Diff** value is 0.0.

In the following example, the ratings of the current group are compared against other groups for which Don Goodliffe is the manager.

\[Omitted image "GroupScorecardWithRatingsFilter.png"\] Alt text: Group scorecard with ratings filter

**Parent Topic:**[View an assessment scorecard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_ViewAnAssessmentScorecard.md)

**Related topics**  


[Create a link to a scorecard]()

[Assessment scorecard categories]()

[Assessment scorecard category metrics]()

[Assessment scorecard head-to-head compare view]()

[Assessment scorecard history]()

[Live feed view of assessable records]()

[Assessment scorecard ratings]()