---
title: Metric templates
description: Metric templates define reusable rating scales for evaluating non-scripted metrics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/r\_MetricTemplates.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Create a metric template, Assessment administrator tasks, Using assessments, Assessments, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Metric templates

Metric templates define reusable rating scales for evaluating non-scripted metrics.

Each answer option on the scale is defined as a template definition, much like a metric definition. For example, the metric template named Satisfaction contains the template definitions: **Very Satisfied**, **Satisfied**, **Neutral**, **Dissatisfied**, and **Very Dissatisfied**.

Metric templates are available for metrics that have **Template** as the Data type. The following metric templates are available by default.

|Name|Assessment template definition|
|----|------------------------------|
|Likert 5|Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree|
|Satisfaction|Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied|
|Frequency|Never, Seldom, Sometimes, Most of the time, All of the time|
|Amount|None, Few or little, Average amount, Many, Quite a lot|
|Size|Very Small, Small, Average, Large, Very Large|
|Quality|Very Poor, Poor, Average, Good, Very Good|
|Complexity|Very Complex, Complex, Moderate, Simple, Very Simple|

**Parent Topic:**[Create a metric template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_CreateAMetricTemplate.md)

**Related topics**  


[Assessment metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_AssessmentMetrics.md)

[Create an assessment metric definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_CreateAMetricDefinition.md)