---
title: Survey scorecard average ratings
description: The Average Ratings view displays the weighted average rating for each survey question in an individual category or all categories.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/r\_SurveyScorecardAverageRatings.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [View a survey scorecard, Survey responses and results, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Survey scorecard average ratings

The Average Ratings view displays the weighted average rating for each survey question in an individual category or all categories.

Use this view to learn how individual questions affect the overall rating for the category. Select a survey category from the choice list to display the chart for that category.

\[Omitted image "SurveyScorecardAverageRatings.png"\] Alt text: Survey scorecard average ratings

To view the effect of each question's ratings on the entire category's ratings, point to the colored bar. The pop-up box shows the percentage of the total ratings represented by each individual question's weighted average.

\[Omitted image "SurveyScorecardRatingDetail.png"\] Alt text: Average ratings detail

**Parent Topic:**[View a survey scorecard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_ViewAScorecard.md)

**Related topics**  


[Survey scorecard category results]()

[Survey scorecard question results]()

[Survey scorecard history]()

[Export a survey scorecard as an image]()