---
title: Survey scorecard history
description: The History view compares the current ratings for the categories and their questions with ratings from the previous three years or four quarters.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/r\_SurveyScorecardHistory.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [View a survey scorecard, Survey responses and results, Use surveys, Surveys, Assessments and Surveys, Exploring Service Administration, Service Administration, Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Survey scorecard history

The History view compares the current ratings for the categories and their questions with ratings from the previous three years or four quarters.

Ratings that have declined are highlighted in red and display negative numbers. Ratings that have improved are highlighted in green with positive numbers. Arrow icons beside the values in the **Diff** column indicate the trend of the current survey against the previous survey.

Point to a category to display a line chart that shows the rating trend for that category. Click a category to view the Survey Category form containing the survey questions.

\[Omitted image "VendorScorecardTrendChart.png"\] Alt text: Survey scorecard trend chart

## 3 years

To calculate the current ratings, the system averages the ratings from the trailing twelve month \(TTM\) period. The **Diff** column shows the discrepancy between the current ratings and the previous calendar year's ratings.

\[Omitted image "SurveyScorecardHistory3yr.png"\] Alt text: Survey scorecard history - 3 years

## 4 quarters

Quarterly surveys compare the average rating for each question and category in the current quarter against the average ratings from the previous four quarters. The **Diff** column shows the discrepancy between the current ratings and the previous quarter's ratings. The column labels count backward, by quarter from the current quarter. For example, if the current quarter is the **3rd** quarter of 2015, then the previous quarters appear as **2nd** \[2015\], **1st** \[2015\], **4th** \[2014\], and **3rd** \[2014\]. All four of the previous quarters appear, whether or not there was any data for those quarters.

\[Omitted image "SurveyScorecardHistory4qtr.png"\] Alt text: Survey scorecard history - 4 quarters

**Parent Topic:**[View a survey scorecard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/t_ViewAScorecard.md)

**Related topics**  


[Survey scorecard category results]()

[Survey scorecard question results]()

[Survey scorecard average ratings]()

[Export a survey scorecard as an image]()