---
title: Service Administration
description: Give tailored support to your business infrastructure with Service Administration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/servicenow-platform/service-administration-landing.html
release: australia
topic_type: reference
last_updated: "2026-03-12"
reading_time_minutes: 1
breadcrumb: [Manage service capabilities, Extend ServiceNow AI Platform capabilities]
---

# Service Administration

Give tailored support to your business infrastructure with Service Administration.

## Service Administration applications

<table id="table_xjw_zx2_pzb" class="nav-card"><tbody><tr><td>

[Assessments and Surveys\[Omitted image "bus-case-study.svg"\] Alt text:Assessments and Surveys application helps you create, send, and collect responses for surveys. It also helps you evaluate, score, and rank records from any table in the system.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/assessments-surveys-landing-page.md)

</td><td>

[Classic approvals\[Omitted image "bus-checkmark-circle.svg"\] Alt text:Classic approvals are a legacy process to require authorization on tasks before the work is done.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/approvals/r_Approvals.md)

</td></tr><tr><td>

[State Flows\[Omitted image "bus-integration-and-apis.svg"\] Alt text:State flows enable an administrator to customize transitions from one state to another and configure the system to perform work during transitions to specific states.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_StateFlows.md)

</td><td>

[Geolocation\[Omitted image "bus-explore.svg"\] Alt text:The geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_Geolocation.md)

</td></tr></tbody>
</table>-   **[Exploring Service Administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/c_ServiceAdministration.md)**  
Configure settings for services that support business applications or the platform.

**Parent Topic:**[Manage service capabilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/servicenow-platform/manage-services.md)